About

FAQ

• Where is the store based?

  Santa Monica, CA

• Do you accept orders placed outside of the US?

  We do! However, that all depends on if you're willing to pay for the shipping costs that go along with that. We're based in Los Angeles, California, so shipping outside of the U.S. can be anywhere from $7 USD and up!

• How long will it take to receive my order?

  Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• My order never arrived!

  If this is the case, we are very sorry to hear that! It's at the heart of our priorities that our customers receive top-notch service, and most of all, receive their products in perfect condition!

  Orders are always sent out with a tracking number, so be sure to check it regularly to make sure it was delivered to the right address by the carrier.

  Also, make sure that you gave the correct address when ordering, sometimes small mistakes can make a big difference in terms of where your package goes!

  If none of those apply to the situation or help it, you can always contact us directly to see how we can help mediate the issue.

• Do you take custom orders?

  It depends on the product! Custom orders such as art commissions, clothing commissions, etc., would have to be discussed with us in advance to see if we have the capability of making your dream a reality!

  You would have to contact us directly (sending a message via instagram is probably the best option, our handle is @cupidstrinkets) to inquire about whether or not we can actually produce what you want, however, we are always willing to speak with potential customers about their project ideas to see how we can help!

• Do you guys have opportunities to purchase your products in person?

  As of right now, Cupid's Trinkets is based almost exclusively online. We are looking to exhibit at certain events, and those will be announced on our Instagram page @cupidstrinkets well ahead of time.

  We are based in Southern California, so the events we go to are going to will mainly be in that area. If the opportunity arises for us to go to an out of state event, we'll be announcing that too!

  We will be producing Limited Edition Event Exclusives for each physical event we attend, and the information regarding that can also be accessed via our Instagram account.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.